Enterprise Management

Remote monitoring and management of your AV, production and UC&C technology solutions is the key to the highest levels of service uptime and cost efficiency.

We deliver this through our global Video Network Operations Centre or VNOC.

Our platform enables us to identify, intervene and resolve most problems before you are even aware there is an issue, and to escalate for on-site resolution in line with your specified support process.

Our VNOC provides true 24/7 service worldwide, with no danger of issues falling between the cracks as happens with many 'follow-the-sun' support structures.

At proAV we set the highest standards within the AV industry for customer support services.

Our international help desk service solutions are designed for organisations that need instant, flexible, front line support. Our dedicated team provides the highest level of customer service and has access to a highly qualified technical skills team that can solve any problem. 

We are here for you 24/7/365 and that’s what gives your users the peace of mind they need to utilise your investment to its full potential. It dramatically increases your organisation’s productivity and reduces your operational costs.

At proAV we have devised a bespoke portfolio of state-of-the-art support options and services to suit any client around the world. So, whatever your requirements, our professionally trained Help Desk team will deal with your enquiry quickly and efficiently, in order to get you the right support fast.

Whether in partnership with your Facilities or IT provider we understand the need for the highest standard of AV technology management services to deliver service excellence and achieve high levels of client satisfaction.

proAV already serves as a trusted partner to many clients, either directly or via allied service providers, delivering specialised hands-on expertise to support their business operations.

Our onsite teams consist of the industry's finest CTS certified AV technicians managed by experienced team leaders who manage service delivery including meeting support, infrastructure checks, training provision, reporting and monitoring as well as providing event management support and delivery as required.

Our in-house team of dedicated field support engineers is highly skilled and accredited. Every client we support has a tailored Service Level Agreement (SLA) which provides an agreed level of on site call out support within a fixed response time.

Their breadth of expertise across AV, IT and networking ensures they can diagnose and resolve even the most complex issues, offer preventative maintenance, fault resolution and loan equipment support if required.

They also are skilled communicators able to keep all stakeholders informed.

Our clients look to us to manage their service delivery effectively and being accountable and transparent are key to demonstrating value.

Your Service Account Manager serves as your first and consistent point of contact and is your gateway to all information and reporting.

They are experienced in service delivery management and take responsibility for your account from the design of your service package to its ongoing management.

They are also able to advise on requirements for additional projects and services or technology upgrades with the support of our technical specialists.

Whether your event is virtual or physical or a hybrid of the two, you need it to run smoothly and professionally.

Our team is on hand to provide whatever level of support you need, whether you want a top-up to augment your own on-site service or a fully outsourced service that leaves you free to focus on delivering the right content and guest experience.

We can provide all the specialist creative input, equipment and expert personnel you need, for any type of event including virtual conferences and hybrid events.